PPC PRACTICE PHILOSOPHY
The credo of PPC is that with accessible and personalized medical care, older patients can live a more healthy and active lifestyle without resorting to a one-size-fits all approach. We want our patients to understand all the factors that will impact on their health, and to work with us to do as much or as little as they deem appropriate to accomplish their medical objectives. We are invested in each of our patient's health and lives.
We believe that accessible medical care is crucial to maintaining patients' health. At PPC we will have ample time to meet with our patients to manage chronic illness, discuss tests and medicines, delve into issues of prevention and education, and tackle changes in a patient's medical condition as they occur, whether in the office or at a facility.
Appointments can be made easily and without much delay. Given our small patient base, we will be able to see our patients as often as needed without their having to wait weeks or months to find an open slot, whether they are seen at our office or whether we visit them in their retirement home or assisted living community. Because we rely on secure and HIPSS compliant elecronic communication through email, we will also be able to return messages and to respond to a multitude of requests quickly, so that problems do not fester and so that our patients get appropriate care in a timely manner. When our patients get ill, they can make an acute visit for that day and they will see one of us during that slot or we can often handle the problem remotely. It is vital that our patients have easy access to their doctor and nurse practitioner, and at PPC we have assured that is exactly what will occur.
Medical care now is often fragmented and chaotic. Older patients are often told they must take certain medicines, get certain tests, see certain doctors, and even go to the hospital, so they are too frequently bewildered about what to do for their health. At PPC, we want to reduce the provision of medical care to its simple core, personally coordinating and maintaining responsibility for medical decisions in partnership with our patients, and using specialists as consultants rather than as disjointed appendages. We want our patients to understand the reason for every medicine they are taking and every test they are being sent for, and to decide they degree of care they prefer.
We want them to assess every aspect of their care with clear, informed, and sensible thinking. And we want our patients to understand the value of prevention, exercise, and moderation in achieving good health outcomes. We vow to work with each patient individually to make sure that together we can achieve the healthiest lifestyle possible in the context of his/her particular needs. To us, that makes good sense.
We believe that we have a responsibility to take the best care possible of every one of our patients, a responsibility we take seriously. When a patient's health and welfare are in our hands, we will do everything possible to achieve a good outcome; that you can be assured of. We also believe that patients must be responsible as well. They have to know to contact us early in the day with problems, to keep emails brief so that every message can be returned, to make acute slot appointments when they are sick rather than letting problems fester, to get to their appointments on time and keep their visits to the time allocated, to make enough appointments so that we can properly care for ongoing illness, and to be honest with how they are feeling and what they are doing to promote their own health.
Patients need to realize that ultimately they are in charge of their own well being. We will help to guide them along the way, but each patient must take responsibility for his or her own health care. At PPC, we will make sure that is easy, and that patients understand the choices they have and the risks/benefits of their many options.
The ultimate goal of establishing a personalized model of care is that we come to know every one of our patients, and often many of their families, well, and that they come to know us too. The strong relationship we have developed with our patients throughout our careers is the spark that gives us the most satisfaction as providers. That bond is not only a source of joy for doctor and patient alike, but is also leads to much better health outcomes. That bond is why we became a doctors and nurse practitioners, and we do not regret that decision for a moment. At PPC, we hope that when our patients consider what they like best about the practice, it is not the office, the website, or even the accessibility. Rather it is the bond they have with us.